My bad experience at M.A.C store and great one at YSL

Sunday, June 3, 2012

My bad experience at M.A.C store and great one at YSL

I had heard so much about the M.A.C. Foundations that today I finally walked my self to the M.A.C. store in Shopper's Stop GIP (Noida)

A girl welcomed me and I told her I was looking for the studio fix foundation and wanted to do a shade match for my skin tone. She casually took out a shade and said it would match me. I asked her to give me a drop to try out, she reluctantly placed one drop on my hand and went silent. I did not know whether she wanted me to try it on my face or just on my hand. I rubbed a small amount on my hand and it clearly did not match my skin tone. She rudely said how is it supposed to match your hand - you are supposed to match it on your face.

So, I told her I already had some make-up on my face so if she could give me something to wipe it off first - she went and brought back a dry tissue (forgot to mention I was not asked to sit down and try out the things - she just made me stand there the whole time)

I tried to wipe off with it but since it was dry I couldn't - I asked her if she had something wet or a cleanser I could use. She just handed me another shade, a more yellowish shade and said this will be too dark for you but you can try it.

My sister was with me and she asked the SA to give a correct match. She just kept saying the one she had shown first was the only match. I tried that shade on my jaw line and clearly it was sitting on like a chalk rubbed on my skin. I told her this was clearly not a match. The SA just stood there. My sister tried to explain to her that until it matches properly there is no point in using  a foundation. But since the SA just stood there without helping out, my sister finally told her that the foundation she was wearing was also too light for her since it was clearly visible on her face. But the SA just seemed to be in a world of her own showing a 'I don't care' attitude. She just said the shades are all in front of you pick whatever you like but the one I showed you is the correct match.

We finally left without buying anything from there.

The small amount I did sample out was not something that I liked either. I am not sure I would ever purchase a MAC any more :(

Next we walked over to the YSL counter, the counter had very few products but the SA was really sweet. She asked what I was looking for and readily told me I could sample the foundations that they had. She chose a shade and applied it on my arm - the feeling of that foundation was out of this world smooth!
I told her I wanted to apply it on my face to check, she went ahead and bought me a YSL cleanser, gave me two swabs with lots of cleanser so that I could cleanse my face properly. After that she asked me to sit down comfortably while she applied the foundation on my face. I told her the shade seemed slightly lighter to me - so she went and bought the next best match and applied that to the other side of the face. She applied both foundations really well, completely covering the face (half with one and the other half with the other shade) - my face looked so smooth. Even though she was applying very less foundation I was seeing my marks getting covered properly without giving me any feeling of anything on my face.
The shade that matched me was not in stock so she took down my number and also gave her number to me. 
I have already reviewed the YSL Teint Singulier Sheer Powdercreme and I am surely purchasing this one in my correct shade as soon as it is in stock.


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7 comments:

  1. i absolutely hate this attitude problem from some brands like MAC... and also TBS here is worthless grr

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  2. This is the number one reason I don't go to MAC. I've heard so many bad things about their staff.. Even some TBS are bad. I had really nice ones also but this one shop in Phoenix Mills was the worst.. I was browsing their stuff and my friend opened a manicure kit to see, then she put it back, the SA made gestures to the security guy to check if she had flicked something. I saw this and got so angry! I straight away told him that even if we had to steal something, I think we would steal something better than a stupid nail cutter! I told him that I would never come back to that shop.. And I still don't go there. Sorry for the long comment, I just felt like sharing my experience. Hope you won't mind. :)

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  3. This is just do offensive!! I just read it on facebook, that you can get in touch with MAC USA which is their head office and get in touch. Here in Kolkata, when the MAC store was opened, the girls pretended like they don't even care. Now,even though I don;t see the SAs too friendly, they behave pretty normal.

    You are right about some TBS staffs. I have had pretty bad experience as well. But luckily things seems to have taken a turn now.

    I hope MAC reads this post

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  4. Thats really a bad experience...even it happens to me....

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  5. Can you believe I have never tried Mac products?

    I wanted to let you know there is jewellery Giveaway on my blog at the moment.
    http://www.beautyandthemist.com/2012/06/jewellery-international-giveaway-with-2.html

    ReplyDelete
  6. wow! I had no idea others had faced similar issues with such reputed brands - such a shame that we as customers are ready to shell out our hard earned money and these people don't give a damn - its the company that loses in the long run

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  7. u saving urself so much mney by nt buyin mac. ;) ive always hd a v good experience wth mac. the SA's hv saved me lotta money by discouraging me to buy some of their legendary stuff like strobe cream coz it wudnt shw well on my dark skin.. yes TBS sucks. ill never go thr ever. i recently went to parcos at i finiti mall malad n they had a rimmel counter whr a lady ( foreigner) ws browsing the products n the SA told anthr SA in gujarati that i bet she wnt buy nethng. i am a gujarati myself n i understood so i askd them wt they meant by that comment n she sd its nt fr u bt the foreigneer . i i mediately walkd out ofthe store n never went back

    ReplyDelete

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